You can order online through our
secure website or by calling us toll-free at 1-877-852-4211.Our highly trained team of Account
Managers would be happy to assist you with the ordering process. All prices and orders are FOB shipping location Europe.
2. What are your hours of operation?
Our Account Managers are available to
serve you during the hours of 7:00am
to 5:00pm
(PST) Monday to Friday and 9am to 2pm PST Saturday.You can also place your
entire order online through our secure website.
3. Do you ship outside of Canada?
Yes, we specialize in shipping to
countries all around the world.
4. What currency are your prices denominated in?
All prices on our website are in
United States Dollars (USD).
5. How long will it take to get my order?
Your order is shipped the same day and
you should receive your order within 2-10 business days.For time-sensitive urgent deliveries,
please feel free to contact one of our Account Managers at 1-877-852-4211 to
inquire about special arrangements and expedited shipments.
6. What methods of payment do you accept?
We offer a number of convenient
payment options.We accept Visa,
MasterCard, International Money Orders or Bank
Drafts, and Bank Wires.
We also accept personal checks and
offer 30 day payment terms for qualified clients.Please contact us for additional details on these options.
7. Who is the manufacturer of your products?
All of our products are manufactured by government approved national manufacturers.The Synvisc is manufactured by Genzyme, Hyalgan is manufactured by Fidia,
and Restylane is manufactured by Q-Med.We guarantee the quality of all of our products. All products are shipped in its original manufacturer packaging.Should you have any questions about
our products, please contact us at 1-877-852-4211. We source all of our products directly from the original manufacturers or through licensed authorized wholesalers and distributors located primarily in Canada and Europe.
8. What should I do if I cannot find the product I am looking for on your website?
If you are unable to find a product on
our website, please feel free to call us and an account manager can assist with
you locating the product and providing price quotes.
9. What's the difference between the branded products you sell and the ones I get locally?
The branded drugs we sell are chemically and therapeutically no different from the ones you get in your local pharmacy. They both come from the same exact manufacturer. Generally, the only real difference* is in the packaging and the price. Our packaging may be different from what you get locally, but we're also much cheaper.
* Other differences may include differences in trade name, form, and general appearance.
10. Why are there packaging differences?
Due to differences in government regulation, different countries have different packaging requirements. For example, a product in Europe will have different packaging than the same product in the US even though both drugs are chemically and therapeutically equivalent and are manufactured by the same exact company.
11. Is it safe to place my order online using my credit card?
Yes, it is completely safe to order
online using your credit card.The
privacy and security of your data is our top priority and we go to great lengths
to ensure that you are protected every step of the way.Our website utilizes
industry-standard security measures, including 128-bit
SSL (Secure Sockets Layer) encryption to
encrypt and protect all personal and financial information.Your account information is
completely secure.
12.If I find a better price on a competitor website, what is your policy?
We always guarantee the
lowest prices.If you find a lower
price advertised on a competitor website, simply let us know and we'll beat that
price by 10% of the price difference.To submit a price beat request, simply click on the button that reads
"Price Beat" next to the drug entry and enter the requested details.Once we verify the competing price,
we'll beat that price by 10% of the difference. You can also call us at
1-877-852-4211 and one of our Account Managers would be happy to help you with
your price beat request.
13.Do you require a prescription?
We do require prescriptions for all products classified as
prescription-only products.Please
contact one of our Account Managers at 1-877-852-4211 for more information.
